1. Log a return
Log a return within 14 days of the order being delivered free of charge (conditions may apply).
Click here to see Frequently asked Questions.
2. Prepare the Item
Please ensure that the item(s) are packed in the packaging they were received in, or that they are easily identifiable with the inclusion of the order number associated to the item(s).
3. Schedule a collection
Return to our warehouse can take up to 2 working days for main center’s and 5 working days for Outlying/Regional areas from date of collection from your address.
4. Refund Process
Once the returns have reached our warehouse, the items in your return will be inspected before the return is processed – this should happen within 72 hours of arrival at our warehouse, after which the refund or store credit initiated.
For more information please see FAQs or Contact Us